Fees and Payments

Service Connection Fees
  • Residential Service Connect - $50 (non-refundable)
  • Business (Commercial/Industrial) Service Connect - $75 (non-refundable) - *A $25 Backflow Permit fee is also required.
  • Landlord, Realty, or Property Management Service Connect - $25 (non-refundable)
Payment Options
In Office
We take check, cash, money order, debit card and credit card payments in the office.  There is a service charge of $2.50 for debit cards and $4.00 for credit cards.

Drop Box
Check or money order payments (please no cash) may be placed in the drop box located in the drive through at the front of the City Hall building. Ideally, your payment stub should accompany the payment. However, if you do not have a bill stub available please, at minimum, include your name and service address with your payment.

By Phone
We accept credit card payments by phone. There is a flat rate service charge of $4.00 for this service. This is not an automated service and therefore only available during business hours.

Web
We take credit card and check payments via VitalChek’s web payment portal. There is a flat rate service charge of $4.00 for this service. You will need to know your billing account number and the amount you want to pay to use the online payment portal.

Service charges are assessed by the card processing company, not the City of La Vergne. The City of La Vergne does not receive any portion of the service charge.

Automatic Draft
To sign up for Automatic Draft please complete the “Automatic Draft Request” form and submit it to the Water & Sewer Billing office along with a voided check. The form is located in the “Water Billing Forms” section.

Final Notices
We do not issue final notices. Each customer has a 15 day grace period starting on the day after the bills original due date. At any point after the 15 day grace period has expired services are subject to interruption without notice.

Interruption of Service due to Non-Payment
Any past due account not paid PRIOR to opening on the day of disconnect will be accessed a $50 disconnection fee and services will be interrupted. Payment of the full past due amount to include the $50 disconnection fee is required to restore services. Any requests for reconnection after hours (Monday - Thursday 4:30 p.m. - 8:00 p.m.) will be accessed an additional $25 service fee.

If needing to request an after hours reconnection please call (615) 793-5932 and follow the prompts to leave your request for the after hours technician. After hours services are available Monday - Thursday 4:30 p.m. - 8:00 p.m. for customers who have been disconnected for non-payment. If after hours services are requested, your payment for the full past due amount, the original $50 disconnection fee, and the additional after hours reconnection fee of $25 must be paid no later than 10:00 a.m. the following morning or service will be re-disconnected and you will be accessed another additional $25 service fee. Failure to uphold the after hours terms will make you ineligible to use the after hours service in the future.

Additional Fees and Services
  • Service Call Fee - $25
  • Return Payment Fee - $25
  • Water Meter Tamper Fee - $157.43
  • Water Meter Testing Fee - $50
  • Backflow Permit Fee - $25
  • Cross Connection Inspection Fee - $40
  • Request for Availability of Water/Sewer Fee - $100 per development