Water Billing


The Water and Sewer Billing office is located inside La Vergne City Hall. Team members handle the application and payment for water and sewer services provided throughout the city.

Connection Requests

Connection requests must be done in person at the Water & Sewer Billing office located inside City Hall. 

Applications for connection requests will need to be accompanied by a paper copy of at least one of the following: Settlement Statement, Closing Discloser, or Legal Residential Lease agreement. Listed owners or lessees are the only eligible persons who may request connection of utility services. A government issued photo ID and SSN/EIN are also required. The applicable non-refundable service fee is also due at the time of connection request. If you have questions in regards to this, please call the billing office at (615)793-5932.

Disconnection Requests

Disconnection requests require the submittal of a “Disconnect Request” form along with a copy of your government issued photo ID. Only an account holder can submit a request for disconnection of services. Customers may present these in office at the Water & Sewer Billing Department located inside La Vergne City Hall or the form can be printed from our website and faxed to us along with a copy of your government issued photo ID. If you choose to fax the request please follow-up to ensure it was accepted and processed accordingly.

To review water quality reports, please visit the Water Treatment Plant page.

COVID-19 Rent and Utilities Relief Program

Rutherford County will begin accepting applications for the 2021 Rutherford County COVID-19 Rental Relief Program beginning Monday, March 8.

The program is funded through the U.S. Consolidated Appropriations Act of 2021 and provides rent and utility assistance to prevent eviction and homelessness due to, directly or indirectly, the impacts of the COVID-19 pandemic.

To qualify, you must be a Rutherford County resident impacted by COVID through a significant life-changing event such as job loss, reduced hours, or medical expenses. Your household monthly gross income must be at or below 80 percent of the area median income (AMI) depending on the number of members in your household (https://bit.ly/3b82BDI). March 8-22, 2021, priority will be given to applicants with renter households at or below 50 percent AMI or those who have been unemployed for the previous 90 days. After March 22, 2021, applicants will be reviewed on a first-come, first-serve basis. Assistance is based on availability of funding.

Landlords and tenants may both apply.

Applicants will be required to provide supporting documentation. For further information on the supporting documentation, please see our FAQs or contact us at the call center number below.

Online applications and more information can be accessed by visiting: rutherfordcountytn.gov/rental-relief-program. The county has also activated a call center to support this function. The number is 615-334-4777. Hours of operation are Monday through Friday 8:00 a.m. to 4:30 p.m. and Saturday 9:00 a.m. to 12:00 p.m.